policies

We have a number of policies in place to ensure our
clients receive the best possible care. Click on the links
below to view the policy document (in Word format):

• consent and chaperoning
• dealing with complaints
• access to the premises
• access to clinical records

monitoring performance

In addition to the policies above, we have several performance-monitoring systems to ensure that we continue to provide the highest level of service:

Patient satisfaction

An anonymous survey is carried out of patients every year. Results are analysed and published. Any changes are resourced and undertaken wherever appropriate.

Click here to see the results of the Patient Satisfaction Survey published in March 2010.

GP satisfaction

An annual survey is conducted with GPs by the Practice Principal.

Audit

Therapists' notes are audited yearly in accordance with CSP professional standards. Management systems are audited yearly in accordance with CSP service standards.

patient
information

"I placed my trust in my physio and that trust is justified." Frank Wakeford